icodersolutions offers up to Three (3) year return to base warranty against manufacturing fault on the printer controller with touch screen and printhead/s. For all other parts and accessories the benefit of the suppliers warranty are transferred for example Hewlett Packard print cartridge/s and accessories including alarm beacon, photocell and shaft encoder or other accessories or handling equipment as supplied
Warranty Terms and Conditions
Product Guarantee for icoder X Series Thermal Ink Jet (TIJ) Printers
1.1 This guarantee applies only to the X Series thermal inkjet printers X100, X200 and X600
1.2 icodersolutions supply machinery directly and through a network of authorised distributors. It should be noted that if your contract of sale is with the approved distributor from whom you purchased this product the warranty will be supported directly by this distributor
1.3 If you are not satisfied with this product you should in the first instance approach the distributor from whom you purchased it. Any damage must be reported within 14 days of receipt of goods.
1.4 Problems arising from incorrect setup, adjustment or maintenance are the responsibility of the end-user and not covered by the terms of this guarantee. However support is available in the first instance from icodersolutions or the distributor who supplied you and free technical support is available from icodersolutions firstname.lastname@example.org and by telephone +44 1594 800 500. We also recommend that users should seek such training locally before using or attempting to set up and adjust any machinery (please contact your distributor for training in your local area).
2.1 In addition to the above, icodersolutions guarantees that for a period of Three (3) years for the X200 and X600 TIJ Printers, period of Two (2) years for the X100 TIJ printer and other products One (1) year from the date of shipping, the components of this product will be free from defects caused by faulty construction or manufacture.
2.2 It is essential that you complete and return a completed Guarantee certificate for Non UK sales within 30 days of purchase to validate your guarantee.
2.3 For minor faults, a parts list should be requested. The faulty part should be identified and advised to icodersolutuions who at their discretion will replace the said part/s.
2.4 During this period icodersolutions will repair or replace free of charge, at their discretion, any parts which are proved to be faulty in accordance with paragraph 2.1 above provided that:
2.4.1 You follow the claims procedure.
2.4.2 We are given a reasonable opportunity after receiving notice of the claim to examine the product.
2.4.3 If asked to do so by us you return the product to icodersolutions premises or other approved official distributor premises, for examination.
2.4.4 The fault in question is not caused by continuous use outside the specifications i.e. IP rating, accidental damage, fair wear and tear, wilful damage, negligence on the users part, incorrect electrical connection, unapproved modification, abnormal working conditions, flood and water damage, failure to follow our instructions, misuse, or alteration or repair of the product without our approval.
2.4.5 This product has been purchased for your own use, and not used for hire purposes;
2.4.6 This Guarantee extends to the cost of repair and replacement when returned to icodersolutions premises as long as it is demonstrated that the defect falls within the terms of this Guarantee and you follow the claims procedure as outlined in subsection 3 below.
2.5 The Guarantee period commences on the date of shipping from icodersolutions or in the case of distribution sale three months after shipping from icodersolutions United Kingdom.
2.6 A replacement machine or any form of credit is entirely at the discretion of icodersolutions. If a replacement/exchange is made, the warranty period commenced on the original purchase date of the initial machine.
2.7 This guarantee does not extend to working parts which need replacing under normal wear and tear. i.e. ink cartridges, encoders, photocells, special handling solutions and accessorise not manufactured by icodersolutions
3. CLAIMS PROCEDURE
3.1 In the first instance please contact icodersolutions or the distributor who supplied the product to you. Many initial problems with machines originally thought to be due to faulty parts are solved by correct set-up or adjustment of the machines. Your distributor should be able to resolve the majority of these issues much more quickly than processing a claim under the guarantee.
3.2 If the distributor who supplied the product to you has been unable to satisfy your query, any claim made under this Guarantee should be made directly to icodersolutions or the distributor where you purchased the machine. icodersolutions Return Claim Form complete with an FR Number will be emailed to you which should be completed in full and returned as soon as possible. Please note that this form must be returned within 30 days or the claim is invalidated.
3.3 It is essential that any claim reaches icodersolutions by the last day of this Guarantee at the latest. No late claims will be considered.
3.4 We will contact you once we have received your initial claim form. If it is necessary to return the item, in most cases but subject always to clause- 2.4.5, we will arrange for an exchange machine or parts to be sent by carrier against receiving an official purchase order for replacement, if on inspection the machine is found to be within the warranty terms and conditions, no charge/s will be made. Otherwise a charge at full United Kingdom list price plus carriage will be made for the replacement machine or parts dispatched.
3.5 icodersolutions will contact you directly should further information be required or needs to be communicated in respect of the repair. Should there be no response within a period of 30 days the machine or part/s will be scrapped and full United Kingdom list cost price charged.
4. NOTICE This Guarantee applies to all machines purchased from icodersolutions or from an authorised distributor of icodersolutions. This Guarantee does not confer any rights other than those expressly set out above and does not cover any claims for consequential loss or damage. Copies of this Guarantee are available to download from our web site and can be printed. Or alternatively please send a UK prepaid and self-addressed envelope for each copy of the Guarantee requested.